Returns and Refunds

1. Cancellations before shipment

You can cancel any order before it ships for a full refund, with no fee, and we refund you within 7 business days. If we tell you your order will ship later than we said, you can also cancel then for a full refund. Call 803-981-3651 or email shane@piedmontind.com as soon as possible with your order number. Many products ship directly from the manufacturer or distributor, so call rather than email if timing is tight. Once a carrier has picked up the order it is treated as a return under Section 2, not a cancellation. Special-order items (Section 4) can be cancelled only until we place the order with the manufacturer.

2. Standard returns

We accept returns of stock items that meet ALL of these conditions:

• You request a return authorization (RMA) within 30 days of the delivery date.
• The item is unused and uninstalled, has never been connected to power or air, has never had oil added, and shows no wear or damage.
• The item is in its original packaging with all manuals, accessories, hardware, and parts.
• The item is not a special-order or custom-configured product (Section 4) and is not an opened consumable (oil, lubricants, filters, belts, hoses, fittings, and similar).

Returned items must be packaged for shipping the way they arrived (for freight items: strapped to the pallet or skid, banded, and wrapped). Items that arrive back damaged because of poor packaging will be refunded less the cost of the damage, or refused.

3. Restocking fee and shipping on returns

• Restocking fee. Returns that are not our error are subject to a 25% restocking fee on the product price. This covers inspection, repackaging, and the manufacturer's or distributor's own restocking charge where one applies.
• Shipping charges are not refunded. Any shipping or delivery charge you paid is not refunded. If your order shipped with free or included freight, we deduct the actual freight cost we paid to ship it to you. We tell you that amount in writing when we issue your RMA, before you ship anything back.
• Return shipping is your cost. You arrange and pay for return shipping, or we can arrange a carrier and deduct the cost from your refund. We recommend insuring the return shipment, because we cannot refund an item that arrives damaged or does not arrive.
• Our error. If we shipped the wrong item, or the item is not as described, there is no restocking fee, we refund the shipping you paid, and we pay return shipping.

4. Non-returnable items

The following cannot be returned, or cancelled after the order is placed with the manufacturer:

• Special-order products that we do not stock and order specifically for you.
• Custom-configured equipment (for example, a compressor built to a specific voltage, phase, tank, or option package) and factory-assembled packages.
• Items that have been installed, wired, filled with oil, run, or modified.
• Opened consumables, fluids, lubricants, filters, and cut-to-length items.
• Products shipped as hazardous materials, such as some aerosols, foams, and chemicals.
• Clearance or "final sale" items marked as such.

None of this applies if our listing described the voltage, phase, or configuration wrongly. That is our error under Section 3. If you are unsure whether something is special order, ask before you buy.

5. Damaged or short shipments

Freight damage claims depend on what is written at delivery.

1. Before you sign the delivery receipt or bill of lading (BOL), count the pieces and inspect for damage. Write any damage or shortage on the BOL, even if it looks minor. If the unit is clearly damaged, you may refuse delivery and write "refused, damaged" on the BOL.
2. Take photos of the packaging, the damage, and the BOL with your notes.
3. Contact us within 48 hours of delivery at 803-981-3651 or shane@piedmontind.com with your order number and photos.
4. Keep all packaging until the claim is resolved. The carrier may inspect it.

If the BOL was signed clean (no damage noted), the carrier will usually deny the claim and we may be unable to replace the item at no charge. Concealed damage found after a clean signature must be reported within 48 hours of delivery with photos. We will do our best to help, but recovery is not guaranteed.

6. Defective products and warranty

A product that is defective or stops working is handled under the manufacturer's warranty, not as a return:

• Contact us first at 803-981-3651 with your order number, the model and serial number, and a description of the problem. We will help you start the claim with the manufacturer (for example, Emax) or point you to the nearest authorized service center.
• The manufacturer decides the remedy (repair, replacement part, or replacement unit) under its warranty terms.
• Warranty coverage normally requires correct installation, correct electrical supply, and maintenance per the manual. Damage from improper installation, wrong voltage or phase, neglect, or misuse is not covered.
• If a product does not work when first installed correctly, tell us within 7 days of delivery. We will help you make the claim with the manufacturer, which decides the remedy under its warranty.

7. How to return an item (RMA process)

1. Request an RMA. Call 803-981-3651 or email shane@piedmontind.com with your order number, the item or items, the reason, and photos if relevant. Returns sent without an RMA number may be refused or delayed.
2. We review the request within 2 business days and, if we approve it, send you an RMA number, the return address, and packaging instructions. Because many products ship from the manufacturer or distributor, the return address may not be our location. Use the address we give you.
3. Ship the item within 14 days of the RMA being issued, with the RMA number clearly marked on the outside of the package, and send us the tracking or PRO number.
4. We inspect the item when it arrives, usually within 5 business days.
5. We refund under Section 8, or contact you if the item does not meet the return conditions.

8. Refunds

• Refunds go to your original payment method. Orders paid online were paid through PayPal, so they are refunded through PayPal to the card or PayPal account you used. Orders paid by invoice are refunded by the method you paid with.
• Refunds are issued within 10 business days after we receive and inspect the return. Your bank or card issuer may take a few more days to post it.
• The refund is the product price less any restocking fee, freight deducted under Section 3, return shipping we arranged, and the cost of any missing parts or damage.
• Sales tax, where you paid it, is refunded in proportion to the product amount refunded.
• Cancellations before shipment (Section 1) are refunded in full, including shipping and tax, within 7 business days.

9. Exchanges

We do not do direct exchanges. Return the item under this policy and place a new order for the item you want. If you need a different size or configuration, call us before returning so we can help you pick the right one and, where we can, coordinate the timing.

10. Questions

11. Changes to this policy

We may update this policy from time to time. The version posted when you placed your order applies to that order.